Frequently Asked Questions
Do I have to take my car to the shop with the cheapest estimate?
No, we will work with your insurance company. You always need to make sure you work with a collision center that does quality work, not just the least expensive option. People choose us at MVP because they want the best job done possible, and we always achieve that result.
How long do vehicle repairs take?
It depends on the amount of work needed on your vehicle. You will be given an estimate of the time it will take to complete the repairs to your vehicle when the estimate is completed. You can check with your adviser for the specifics once your vehicle is being worked on.
Do do I get a rental while my car is being repaired?
When you need a rental car, check your insurance company’s web site for their approved agency and procedures. Your insurance agent will be able to provide information on the steps you should take to get a rental car.
Can you match the my original factory paint color every time?
Without exception, the answer is always yes. As long as the paint on your vehicle is a factory color, we guarantee that the factory color will be matched.
Is it okay to drive my car after an accident?
This always depends on the severity of damage that’s been done to your vehicle. If you have any lights out, your car doesn’t feel “quite right”, parts are rubbing on tires, or your car is unsafe to drive, give us a call and we can arrange towing.
How do I know if the vehicle is a “total loss” ?
A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle.